As the nation rallies together against coronavirus we wanted to update you on how we’re keeping the gas flowing to homes and hospitals.
The pandemic has impacted all our lives, bringing with it challenges to our usual ways of working. Although we’ve paused most of our planned activities our engineers are continuing with safety-critical work and responding to gas emergencies.
We continue to operate the 24/7 National Gas Emergency Service across the south of England and in Scotland, attending properties and making the situation safe, as always. If we do need to visit a property in an emergency, we have extra safety precautions in place to protect both our customers and our engineers.
As the pandemic progresses, we’re ensuring we keep our customers updated on the changes to our ways of working. We’re keeping in touch with our communities through a range of channels, including our website, Facebook and twitter, local press, radio adverts, letters and onsite signage. If you’re able to help us spread the word further within your own networks, we really would appreciate you sharing our email and social media updates. Thank you.
We’re here to keep you safe and warm during these challenging times. All day, every day.
Coronavirus FAQs
Will you still visit homes and businesses in a gas emergency?
Why are your engineers working in my community during COVID-19?
How are you protecting your employees from COVID-19?
Supporting communities
We’ve joined forces with seven other utility companies to provide a £500,000 boost to Community Foundations who are providing frontline community support during the coronavirus pandemic. Our funding is helping foodbanks, volunteer centres and outreach programmes look after the most vulnerable members of our communities now and over the weeks and months to come.
“Providing an essential public service as we do, we get to know the communities we serve really well. We’re delighted to be directly supporting the Community Foundations in our network areas to help those most in need during the coronavirus outbreak.”
