Reporting roads, lighting and drainage faults has just been made easier with the proposed launch of a new Ayrshire Roads Alliance online portal on Monday 29 June 2020.
The Public Information Portal is map-based which means that residents in East and South Ayrshire who want to report a fault can identify the location on the map and leave a comment about the nature of the fault. They will then be given a reference number which they can use to go back online and check the status of the fault, as it moves from being reported to being worked on, to being completed.
For ease of use, residents can also search for the fault location by address, postcode or the reference number. Anyone looking at the map can also see at a glance which faults have already been reported by looking at the icons.
The portal is only intended for reporting general faults, and any emergency faults should be reported directly to ARA by calling 0345 724 0000 for East Ayrshire Council and 0300 123 0900 for South Ayrshire Council.
Access to the portal can be through South Ayrshire Council Website redirected to Ayrshire Roads Alliance website or by direct access.