Post Office Limited is registered in England and Wales. Registered No. 2154540.
Registered Office: 100 Wood Street, London, EC2V 7ER.
Post Office and the Post Office logo are registered trademarks of Post Office Limited.
Dear Customer
Branch Temporary Closure
Muirhead Post Office
153 Dundonald Road, Troon, Ayrshire, KA10 7AY.
We are writing to inform you that, regrettably, following the resignation of the postmaster, the above
branch will close on Wednesday 31 January 2024 at 19:30.
The provision of a Post Office service to our customers in the local community is important to us, and
we will continue to work hard to restore services in the area as soon as possible. We would welcome
any applications from potential retail partners interested in running a branch locally on our behalf. The
vacancy is currently being advertised on our website www.runapostoffice.co.uk and applications will
be carefully considered. If you are aware of any interested parties, please do share the link with them.
If you have any questions you would like to raise about this matter, please write to me via the National
Consultation Team at the address shown at the end of the letter. Please note that your comments will
not be kept confidential unless you expressly ask us to do so by clearly marking them “In Confidence”.
Any future changes to service provision would be handled in line with our Principles of Community
Engagement. An extract relating to Notification is available at the end of this letter.
We will display posters in the branch to inform customers.
If you are a local representative, it would be helpful if you could share this information through your
social media channels and with any local groups or organisations that you know within the community,
for example on noticeboards, local charities and in GP surgeries, to help our customers and your
constituents understand what is happening to the Post Office in the local community. If you would like
a supply of posters, please let us know.
We apologise for the inconvenience the closure may cause. We hope that our customers will continue
to use Post Office services and details of alternative Post Office branches in the area are shown at the
end of this letter. The latest available branch information can be found on our website,
www.postoffice.co.uk/branch-finder
If you are a local representative, we will write to you again if we have any news about plans for future
service provision in the local area.
Yours faithfully
Scott Hamilton
Scott Hamilton
Network Provision Lead
How to contact us:
comments@postoffice.co.uk
postofficeviews.co.uk
FREEPOST Your Comments
Alternative branches
There are times our branches may need to make changes to opening hours.
The latest available branch information can be found on our website www.postoffice.co.uk/branch-
finder
Troon Post Office
9A Church Street
Troon
Ayrshire
KA10 6AU
Opening times
Monday – Friday 09:00 – 17:30
Saturday 09:00 – 13:00
Sunday Closed
Services
Offers similar services, with the addition of a
comprehensive range of Travel Money, Passport Check
and Send, Vehicle Tax, Document Certification Service
and Travel Insurance on demand and National Lottery.
Access
This branch has a wide door and level access at the
entrance.
Getting there
This Post Office service is located approximately 1.1 miles away from Muirhead Post Office branch,
along varied terrain. There is time restricted roadside parking directly outside the premises. Public
transport is available to and from the surrounding areas.
Barassie Post Office
4 Barassie Bank Lane
Troon
Ayrshire
KA10 6RW
Opening times
Monday – Thursday 08:00 – 18:30
Friday 08:00 – 19:30
Saturday 07:30 – 19:30
Sunday 08:00 – 14:40
Services
Offers similar services, with the addition of National
Lottery.
Access
This branch has a wide door and level access at the
entrance.
Getting there
This Post Office service is located approximately 1.9 miles away from Muirhead Post Office branch,
along varied terrain. There is a customer car park directly outside the premises. Public transport is
available to and from the surrounding areas.
To get this information in a different format, for example, in larger print, audio or braille call
03452 66 01 15 or Textphone 03457 22 33 55.
Principles of Community Engagement on changes to the Post Office network (extract)
A full version of this document is available on our Consultation Hub – postofficeviews.co.uk
We are committed to engaging and supporting our customers and their representatives as we make
changes to the Post Office network. The following Principles will be adopted when communicating
about changes to your local Post Office branch.
We will Notify – where we are informing customers of changes around:
● Opening hours
● Temporary closure1
/ temporary service interruption
● Re-opening of a temporarily closed branch in the same site
● Opening a new branch unrelated to a previous closure
● Location used by a Mobile Post Office within a community
We will display a poster in branch (or nearby if appropriate) to notify customers of the above changes,
providing four weeks’ notice. Where four weeks’ notice is not possible, we will provide notice as
soon as we are able to. For temporary closures we will include details of the nearest alternative Post
Offices and our customer helpline/textphone.
These Principles have been agreed with Citizens Advice, Consumer Scotland and the General
Consumer Council for Northern Ireland; the independent statutory consumer watchdogs.
What to do if you feel these Principles haven’t been followed:
Please get in touch so we can investigate your complaint. We’ll explain in our reply whether we believe
we have followed our Principles of Community Engagement and will provide you with the contact details
for the relevant consumer watchdog (Citizens Advice, Consumer Scotland or the Consumer Council for
Northern Ireland) if you’re not satisfied with our response. The watchdog will independently assess
whether we have followed the Principles of Community Engagement process (rather than the decision
itself) and recommend any actions with respect to the complaint.
Postofficeviews.co.uk
Comments@postoffice.co.uk
FREEPOST Your Comments
Call: 03452 66 01 15
Textphone: 03457 22 33 55
1
We will provide an update to locally elected representatives if the status of the temporarily closed branch has
not changed after 12 months.
There may be a small number of cases where due to circumstances outside our control we have no option other
than to permanently close a branch in a particular location. In these cases, the consultation will seek feedback on
alternative Post Office service provision in the area.
We notify locally elected representatives including but are not restricted to the Member of Parliament, Scottish
Parliament, Welsh Parliament, or Northern Ireland Assembly, Local Authority Chief Executive, Ward Councillors,
Parish or Community Council, selected charities, local Citizens Advice, Age UK, Northern Ireland’s Disability
Action and Northern Ireland’s Rural Community Network. They are also encouraged to share all information
additionally with local groups and organisations who they believe have an active interest in changes to their local
Post Office.
