NEWS
Branch Temporary Closure Muirhead Post Office 153 Dundonald Road, Troon, Ayrshire, KA10 7AY. 31st January, 2024 at 19.30
Post Office Limited is registered in England and Wales. Registered No. 2154540.
Registered Office: 100 Wood Street, London, EC2V 7ER.
Post Office and the Post Office logo are registered trademarks of Post Office Limited.
Dear Customer
Branch Temporary Closure
Muirhead Post Office
153 Dundonald Road, Troon, Ayrshire, KA10 7AY.
We are writing to inform you that, regrettably, following the resignation of the postmaster, the above
branch will close on Wednesday 31 January 2024 at 19:30.
The provision of a Post Office service to our customers in the local community is important to us, and
we will continue to work hard to restore services in the area as soon as possible. We would welcome
any applications from potential retail partners interested in running a branch locally on our behalf. The
vacancy is currently being advertised on our website www.runapostoffice.co.uk and applications will
be carefully considered. If you are aware of any interested parties, please do share the link with them.
If you have any questions you would like to raise about this matter, please write to me via the National
Consultation Team at the address shown at the end of the letter. Please note that your comments will
not be kept confidential unless you expressly ask us to do so by clearly marking them “In Confidence”.
Any future changes to service provision would be handled in line with our Principles of Community
Engagement. An extract relating to Notification is available at the end of this letter.
We will display posters in the branch to inform customers.
If you are a local representative, it would be helpful if you could share this information through your
social media channels and with any local groups or organisations that you know within the community,
for example on noticeboards, local charities and in GP surgeries, to help our customers and your
constituents understand what is happening to the Post Office in the local community. If you would like
a supply of posters, please let us know.
We apologise for the inconvenience the closure may cause. We hope that our customers will continue
to use Post Office services and details of alternative Post Office branches in the area are shown at the
end of this letter. The latest available branch information can be found on our website,
www.postoffice.co.uk/branch-finder
If you are a local representative, we will write to you again if we have any news about plans for future
service provision in the local area.
Yours faithfully
Scott Hamilton
Scott Hamilton
Network Provision Lead
How to contact us:
comments@postoffice.co.uk
postofficeviews.co.uk
FREEPOST Your Comments
Alternative branches
There are times our branches may need to make changes to opening hours.
The latest available branch information can be found on our website www.postoffice.co.uk/branch-
finder
Troon Post Office
9A Church Street
Troon
Ayrshire
KA10 6AU
Opening times
Monday – Friday 09:00 – 17:30
Saturday 09:00 – 13:00
Sunday Closed
Services
Offers similar services, with the addition of a
comprehensive range of Travel Money, Passport Check
and Send, Vehicle Tax, Document Certification Service
and Travel Insurance on demand and National Lottery.
Access
This branch has a wide door and level access at the
entrance.
Getting there
This Post Office service is located approximately 1.1 miles away from Muirhead Post Office branch,
along varied terrain. There is time restricted roadside parking directly outside the premises. Public
transport is available to and from the surrounding areas.
Barassie Post Office
4 Barassie Bank Lane
Troon
Ayrshire
KA10 6RW
Opening times
Monday – Thursday 08:00 – 18:30
Friday 08:00 – 19:30
Saturday 07:30 – 19:30
Sunday 08:00 – 14:40
Services
Offers similar services, with the addition of National
Lottery.
Access
This branch has a wide door and level access at the
entrance.
Getting there
This Post Office service is located approximately 1.9 miles away from Muirhead Post Office branch,
along varied terrain. There is a customer car park directly outside the premises. Public transport is
available to and from the surrounding areas.
To get this information in a different format, for example, in larger print, audio or braille call
03452 66 01 15 or Textphone 03457 22 33 55.
Principles of Community Engagement on changes to the Post Office network (extract)
A full version of this document is available on our Consultation Hub – postofficeviews.co.uk
We are committed to engaging and supporting our customers and their representatives as we make
changes to the Post Office network. The following Principles will be adopted when communicating
about changes to your local Post Office branch.
We will Notify – where we are informing customers of changes around:
● Opening hours
● Temporary closure1
/ temporary service interruption
● Re-opening of a temporarily closed branch in the same site
● Opening a new branch unrelated to a previous closure
● Location used by a Mobile Post Office within a community
We will display a poster in branch (or nearby if appropriate) to notify customers of the above changes,
providing four weeks’ notice. Where four weeks’ notice is not possible, we will provide notice as
soon as we are able to. For temporary closures we will include details of the nearest alternative Post
Offices and our customer helpline/textphone.
These Principles have been agreed with Citizens Advice, Consumer Scotland and the General
Consumer Council for Northern Ireland; the independent statutory consumer watchdogs.
What to do if you feel these Principles haven’t been followed:
Please get in touch so we can investigate your complaint. We’ll explain in our reply whether we believe
we have followed our Principles of Community Engagement and will provide you with the contact details
for the relevant consumer watchdog (Citizens Advice, Consumer Scotland or the Consumer Council for
Northern Ireland) if you’re not satisfied with our response. The watchdog will independently assess
whether we have followed the Principles of Community Engagement process (rather than the decision
itself) and recommend any actions with respect to the complaint.
Postofficeviews.co.uk
Comments@postoffice.co.uk
FREEPOST Your Comments
Call: 03452 66 01 15
Textphone: 03457 22 33 55
1
We will provide an update to locally elected representatives if the status of the temporarily closed branch has
not changed after 12 months.
There may be a small number of cases where due to circumstances outside our control we have no option other
than to permanently close a branch in a particular location. In these cases, the consultation will seek feedback on
alternative Post Office service provision in the area.
We notify locally elected representatives including but are not restricted to the Member of Parliament, Scottish
Parliament, Welsh Parliament, or Northern Ireland Assembly, Local Authority Chief Executive, Ward Councillors,
Parish or Community Council, selected charities, local Citizens Advice, Age UK, Northern Ireland’s Disability
Action and Northern Ireland’s Rural Community Network. They are also encouraged to share all information
additionally with local groups and organisations who they believe have an active interest in changes to their local
Post Office.
COMMUNITIES MENTAL HEALTH FUND AND WELLBEING FOR ADULTS -GRANTS – DEADLINE 16TH NOVEMBER AT 5.00.P.M. CLICK ON THE PURPLE LINKS FOR MORE INFORMATION
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FUNDING ALERT NO.16 2023 – PLEASE CLICK ON THE PURPLE LINK FOR INFO ON FUNDING IN SOUTH AYRSHIRE AND NORTH CARRICK
School closures – Tuesday 26, Wednesday 27 and Thursday 28 September 2023 !
As a result of national industrial action, all South Ayrshire Council operated primary and secondary schools, along with Invergarven and Southcraig schools, will be closed to pupils on Tuesday 26, Wednesday 27 and Thursday 28 September 2023.
For families of pupils who are eligible to receive means tested free school meals, and have completed an application for this, a payment of £2.50, per pupil, per day, will be made to the main parent/carer to help meet the costs of meals during the closures.
The following standalone early years centres will be open and will operate as normal during the forthcoming three days of strikes:
• Cherry Tree Early Years Centre
• Space Place Early Years Centre
• Wallacetown Early Years Centre
All schools will return to operating as normal on Friday 29 September 2023.
THRIVING COMMUNITY EMPLOYMENT EVENTS OCTOBER- TROON, AYR AND GIRVAN PLEASE CLICK IMAGE FOR MORE DETAILS
Essential resurfacing of the northbound and southbound slip roads at the A78/B746 Junction at Loans. Tuesday 26th September until Saturday 30th September 2023.
Amey, on behalf of Transport Scotland as part of the Network Management Contract for the South-West Trunk Road Unit, are undertaking essential resurfacing of the northbound and southbound slip roads at the A78/B746 Junction at Loans. Maintenance will take place from Tuesday 26th September until Saturday 30th September 2023.
This scheme, with a value of £395,700, will benefit vehicles using this route each day, by improving the condition of the carriageway and reducing the need for more extensive maintenance in the future.
To undertake this work safely, a series of total road closures will be required at this location with signed diversions in operation. We thank road users for their patience and co-operation while this essential maintenance takes place.
The programme of work is as follows:
From 8pm on Tuesday 26th September until 6am on Wednesday 27th September 2023, there will be a total closure of the A78 southbound carriageway between Meadowhead and Monktonhead Roundabouts, including the B746 southbound on and off-slip roads and the A78 on-slip road from Auchengate. A78 southbound traffic will be diverted at Meadowhead Roundabout to join the A759 and will follow Main Street, Dundonald Road, Harling Drive, and Fullarton Drive. From here, traffic will then turn left onto the B749 and A79 to proceed towards Monktonhead Roundabout.
Traffic intending to use the Auchengate slip road will be instructed to follow the A759 and at the roundabout will follow the diversion route detailed above.
Traffic intending to use the A78 southbound off-slip road will follow the above diversion at Dundonald Road will turn right on the B746, Fullarton Place before turning left onto Corraith Road.
Traffic intending to use the A78 southbound on-slip road will proceed on the B746 to Loans and at the roundabout, will turn left onto Troon Road. From here, traffic will continue on Dundonald Street to turn left onto the B749, Ayr Street, proceeding through Troon to join the A79, south of Monktonhead Roundabout before joining the A78.
From 9pm on Tuesday 26th September until 6am on Wednesday 27th September 2023, there will be a closure of the B746 northbound on and off-slip roads as well as a Lane One closure of the A78 northbound at the layby.
Traffic intending to use the A78 northbound off-slip road will continue in a northerly direction and will exit the A78 at the A759 Junction to follow the A759, Main Street to the B746.
Traffic intending to use the A78 northbound on-slip road will follow the B746 to A759, Main Street and at the A759 Roundabout, will take the first exit to join the A78 via Meadowhead Roundabout.
From 6am on Wednesday 27th September until 8pm on Friday 29th September 2023, there will be a closure of the B746 northbound off and on-slip roads and lane one of the northbound A78.
Traffic intending to use the A78 northbound off-slip road will continue in a northerly direction and will exit the A78 at the A759 Junction to follow the A759, Main Street to the B746.
Traffic intending to use the A78 northbound on-slip road will instead use the southbound on-slip road and will continue on the A78 southbound to Monktonhead Roundabout where it will be able to join the A78 northbound.
From 8pm on Friday 29th September until 6am on Saturday 30th September 2023, a total closure of the A78 northbound between the Monktonhead and Meadowhead Roundabouts will be required.
A78 northbound traffic will exit via the Monktonhead Roundabout and will follow the A79 to turn right onto the B749, Monktonhill Road and will take a further right turn onto Fullarton Drive. From here, traffic will proceed through Golf Crescent and Harling Drive before turning right onto the A759, Dundonald Road and will turn left onto the A759, Main Street. At the A759 Roundabout, traffic will take the first exit to re-join the A78 at Meadowhead Roundabout.
Access for emergency service vehicles will be maintained throughout these works.
Please note, all schemes are weather dependent and may be cancelled or rescheduled if weather conditions are not favourable.
- A free Road Work Alerts service is available from our website: https://swtrunkroads.scot/roadwork-alerts/An email address is all that is required to sign up for the service.
- To report a problem on the network please visit: https://swtrunkroads.scot/report-a-problem/
- Real-time journey information can be obtained by visiting https://www.traffic.gov.scot/ or via Twitter: @TrafficScotland
For media enquiries please contact Amey’s press office on 01865 713240 or by email: press.office@amey.co.uk. Follow us on Twitter and Facebook @SWTrunkRoads
Ends
WINTERTAINMENT- SUNDAY 19TH NOVEMBER 2023 AT 12.30.P.M. PLEASE CLICK ON THE FLYER FOR DETAILS
DOMESTIC ABUSE SURVEY- READVERTISEMENT-PLEASE CLICK ON THE LINK FOR DETAILS OR USE THE QR CODE
Hi Everyone
The vision for South Ayrshire communities is that everyone is supported to ‘Grow Well, Live Well and Age Well’. As part of our aspirations for our communities, South Ayrshire Health and Social Care Partnership is keen to hear the views of the community in relation to services for women and children affected by domestic abuse. This survey should only take about 5 minutes to complete and responses are anonymous.
Please see the link below and attached QR code for sharing with your wider networks. We appreciate that this is a very sensitive topic so please do not pass the survey on for completion, if you think it may cause harm.
VISION ZONE SCOTLAND 2023-4TH, 5TH AND 6TH SEPTEMBER- SOLUTIONS FOR LOW VISION- PLEASE SEE IMAGE FOR DATES AND VENUES
South Ayrshire Befriending Project- Change of address ! Click on purple link
Thank you for supporting South Ayrshire Befriending Project and our continuing work to recruit and train volunteer befrienders to support young people across South Ayrshire. We greatly appreciate all our partners and would like to let you know that we have some exciting updates to share with you, which we hope you will share with your teams and colleagues.New office premises
We are delighted to share with you that we have relocated! Our new premises are situated within Corespace Business Centre. We expect it will take a week or two for us to get settled in and after that you would be most welcome to pop by and we can show you around.
